Support

24 Solutions support service ensures the customer direct service by a qualified Support Engineer, which according to us is the key to a successful customer support. Regardless the reason for the situation, being it from operator-errors or technical shortcoming. When a new situation is reported the support makes sure that the matter is taken care of in a professional way. When needed, the matter is handled in cooperation with a third party, like Symantec, VMware, Microsoft, Nexsan, Dell/Compellent etc. and 24 Solutions acting as the manager between these in the case.

Every matter is registered in a schedule manager system which guarantees that traceability and structured management is possible. Reports from the system are of importance to make preventive measures. The company strives to offer support by certified systems specialists in the client’s own language.